Contents
1. Agreement to these terms
These Terms of Service ("Terms") govern your use of the website, communications, and services provided by Madro Solutions LLC ("Madro Solutions," "we," "us," or "our"), a Florida limited liability company. By using our website, submitting a form, booking a call, or engaging us for services, you agree to these Terms. If you do not agree, please do not use our services.
Our Privacy Policy is incorporated into these Terms and describes how we handle your information.
2. Our services
Madro Solutions builds and operates automation systems for local service businesses, including AI phone receptionists, automated workflows, lead generation, custom websites, and digital signage. The specific scope, deliverables, and pricing of any engagement are set out in a separate written proposal or agreement between us and the client. Where those documents conflict with these Terms, the signed agreement controls.
3. Calls and recordings
Our AI receptionist services answer and place telephone calls on behalf of our clients. Calls may be recorded, transcribed, and summarized. Florida is a two-party consent state; where recording occurs, callers are notified at the start of the call. Clients are responsible for ensuring their use of these services complies with applicable recording and consent laws in the jurisdictions where they operate. See our Privacy Policy for detail.
4. Your responsibilities
If you engage us for services, you agree to:
- Provide accurate business information, and prompt access to any accounts or systems we need to operate the services you requested.
- Use the services lawfully, and not for unsolicited messaging, deceptive content, or any purpose prohibited by carrier rules or applicable law.
- Obtain any consent required from your own customers before we call them on your behalf, and maintain records of that consent.
- Keep credentials you share with us confidential and notify us promptly of any suspected compromise.
You remain the party responsible for compliance with the Telephone Consumer Protection Act (TCPA), carrier requirements, and any other law applicable to communications sent to your customers.
5. Fees and payment
Fees, billing frequency, and payment terms are set out in your proposal or agreement. Invoices are payable on the terms stated on the invoice. We may suspend services for accounts that remain unpaid after written notice. Third-party platform costs passed through to you (for example telephone numbers or per-minute usage) are billed as incurred and identified separately.
6. Intellectual property
Madro Solutions retains ownership of the underlying tools, templates, prompts, workflows, and methods used to deliver our services. Upon full payment, clients receive a license to use the deliverables produced for them for their own business purposes. Content you provide to us remains yours, and you grant us the license necessary to use it in delivering the services.
7. Disclaimers
Our services are provided "as is" and "as available." We do not warrant that the services will be uninterrupted, error-free, or that automated systems will capture or handle every call, message, or lead correctly. AI-generated output may contain errors and should be reviewed before it is relied upon. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
8. Limitation of liability
To the fullest extent permitted by law, Madro Solutions is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunities, arising out of or related to the services. Our total aggregate liability for any claim is limited to the amounts you paid us for the services in the three months preceding the event giving rise to the claim.
9. Term and termination
Either party may terminate an engagement in accordance with the notice terms in the applicable agreement. On termination we will stop operating the affected systems, and will handle your data as described in the retention section of our Privacy Policy. Fees accrued before termination remain payable. We may suspend or terminate services immediately for use that violates these Terms, carrier rules, or applicable law.
10. Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Orange County, Florida, and both parties consent to that jurisdiction.
11. Changes to these terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. If the changes are material, we will notify affected clients directly. Continued use of our services after an update constitutes acceptance of the revised Terms.
12. Contact us
Questions about these Terms:
- Email: info@madrosolutions.com
- Phone: (321) 483-1005
- Mail: Madro Solutions, 11731 East Colonial Drive, Apt 527, Orlando, FL 32817